Refund policy
Refund & Return Policy
Xenme International
Last updated: August 2026
At Xenme International, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.
✅ When Are You Eligible for a Refund or Resend?
1. Delayed Delivery
If your order has not arrived within the following timeframes after shipment, you may request a refund or resend:
- United States: 45 days
- United Kingdom & Canada: 60 days
- Other countries: 60 days
2. Item Not Received
If tracking shows no updates or the package is lost in transit, we will investigate and offer a refund or resend after verification.
3. Damaged Items
- Fully damaged: Full refund or free resend
- Partially damaged: Partial refund or replacement parts sent
- Must be reported within 3 days of delivery (electronics: 7 days)
- Photo or video evidence required
4. Wrong or Missing Items
- Wrong size, color, or product: Full refund or correct item resent
- Missing essential parts: Full resend or partial refund
5. Order Cancellation
- Orders cancelled before processing/shipping: Full refund
- Once shipped, cancellation is not possible
❌ When Refunds Are NOT Available
- Change of mind or personal preference
- Wrong address or phone number provided by the customer
- Minor cosmetic imperfections (small scratches, slight creases)
- Dispute filed after the eligible timeframe
📋 How to Request a Refund
- Email us at xenmeint@gmail.com within the eligible timeframe
- Include your order number, a description of the issue, and clear photos or videos of the problem
- We will review your request within 3–5 business days
⏱ Refund Processing Time
Once approved, refunds are processed within 5–10 business days to your original payment method.